Privacy policy

Cognis11+ is responsible for your data (the “controller”). You can contact us at support@cognis11.com.

• Your child’s voice is turned into text straight away. We don’t keep the recording.
• We don’t use your child’s answers to train AI, and we don’t let our providers do so either.
• We don’t show adverts, sell your data or use advertising cookies.
• You can delete your account and all your child’s data at any time.

About you

• Your email address and sign-in details.
• Records of your consent to your child using the diagnostic: when, and how it was given.
• If you pay: a reference to your Stripe customer record. Stripe holds your card details, not us.

About your child

• A first name or nickname, school year, how you rate their maths, and the schools you’re aiming for.
• Text of what they said (or typed) during each diagnostic.
• How long each step of each question took, whether they opened the answer choices, and how sure they said they were.
• Their answers, the patterns we identify, and their reports.

Partners and tutors

• Partners: your code, discount and share settings, sales, and payout details (bank details or gift card preference).
• Tutors: your name, tutoring profile link, experience, and the pupils you add.

How the website is used

• Pages visited and buttons clicked, collected through Google Analytics.

When your child speaks, the audio is sent securely to our transcription provider, turned into text, and discarded. We don’t store recordings. The text is kept so we can analyse the answer and show it in the report.

• To run diagnostics and create reports.
• To take payments and confirm parental consent.
• To help you when you contact us.
• To pay partners.
• To keep Cognis11+ secure and to understand how it’s used, so we can improve it.

Accounts are created by adults. Before a child starts a diagnostic, a parent or guardian must give consent:

• Paid diagnostics: card payment is used as confirmation that an adult has consented.
• Free diagnostics: the parent confirms their consent in the account, and we email a notice to the account’s email address explaining how we use the data, with a link to withdraw consent and delete the child’s records.

If a tutor sets up a child’s account, the tutor must have the parent or guardian’s agreement first.

We use these providers to run Cognis11+. Each is bound by a data processing agreement, and none may use your child’s transcripts, voice or answers to train AI models.

We never sell your data.

• Signing in: keeps you logged in (Supabase).
• Payments: fraud protection during checkout (Stripe).
• Partner links: if you arrive through a partner’s link, your browser remembers their code for that visit so the discount can be applied.
• Analytics: Google Analytics cookies help us understand how the site is used.
• We don’t use advertising cookies or cross-site tracking.

You can delete your account and all your child’s data at any time from Account. Or email support@cognis11.com and we’ll delete it within 48 business hours.

You have the right to:

• get a copy of the data we hold about you and your child
• have incorrect data corrected
• have your data deleted
• object to, or ask us to limit, how we use it
• receive your data in a format you can take elsewhere
• withdraw consent at any time

To use any of these rights, email support@cognis11.com.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk. We’d appreciate the chance to put things right first.

We’ll update this page if anything changes, and the date at the top shows when it last did. If we make a significant change, we’ll tell you by email.