Terms of service

These terms apply when you use Cognis11+ at cognis11.com. By creating an account or buying a diagnostic, you agree to them.

Nothing in these terms affects your legal rights as a consumer.

Cognis11+ is a diagnostic tool for 11+ maths preparation. Children answer questions out loud, and we analyse their reasoning to produce a report for parents and tutors.

It’s a guide to how a child reasons, not a prediction. We don’t promise any particular exam score, grammar school place, independent school offer or result with any exam board or school.

• Accounts must be created and managed by an adult aged 18 or over: a parent, legal guardian or tutor.
• By starting a diagnostic, you confirm that you are the child’s parent or legal guardian and agree to them using it. If you’re a tutor, you confirm that the child’s parent or guardian has agreed.
• Keep your login details safe. You’re responsible for what happens in your account.

• We offer a free 3-question sample, the Early Diagnostic (£29), the Elite Diagnostic (£59) and Elite + Retest (£89), which includes two Elite diagnostics. Tutors can buy passes in quantity.
• Each diagnostic you buy lets one child complete that diagnostic and receive a report.
• Payments are processed securely by Stripe. We never see or store your full card details.
• We also use card payment as one of the ways we confirm that an adult has given consent.
• We may change our prices. Diagnostics you’ve already bought stay valid on the terms that applied when you bought them.

• Unused diagnostics: if you haven’t started a diagnostic you’ve bought, you can ask for a full refund within 14 days of buying it by emailing support@cognis11.com.
• Once you’ve started: by starting a diagnostic, you ask us to provide it straight away, and you accept that you lose your right to cancel that diagnostic.
• If something goes wrong on our side: if a fault on our side stops a diagnostic being completed or its report being created, we’ll give you the diagnostic back once we’ve checked what happened.

To run a diagnostic, we turn what your child says into text and analyse it. You allow us to do this for the purpose of providing the service. Our privacy policy explains how we handle it.

The questions, diagnostic methods, scoring, reports, website design and brand belong to us. Please don’t copy, scrape, reverse engineer or resell them. You’re welcome to save and share your own child’s reports for your family’s use, for example with a tutor.

• We work hard to keep Cognis11+ running smoothly, but we can’t promise it will always be available or free of errors. There may be occasional maintenance or delays.
• We’re not responsible for problems caused by your own device, microphone or internet connection, such as a lost answer when a connection drops.
• Where the law allows, our total liability to you is limited to the amount you’ve paid us in the 12 months before the claim.
• We don’t limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer.

We may update these terms from time to time. The date at the top shows when they last changed. If we make a significant change, we’ll tell you by email before it applies to you.

These terms are governed by the law of England and Wales, and disputes can be taken to the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.

For questions about billing, your account or these terms, email support@cognis11.com.