How can we help?

Start a diagnostic

1. 1Open Diagnostics from the top menu.
2. 2Tap Start on the diagnostic you want.
3. 3The first time, confirm you’re the parent or guardian. This lets the diagnostic use the microphone.
4. 4Hand the device to your child somewhere quiet. See Taking a diagnostic for tips.

Choose and buy a diagnostic

1. 1Early Diagnostic (£29): for Year 5, while there’s plenty of time to work on habits.
2. 2Elite (£59): for Year 6, in the run-up to the exam.
3. 3Elite + Retest (£89): Elite now, plus a retest 4–6 weeks before the exam to see what’s changed.
4. 4Tap Buy, pay securely, and you’ll come straight back. Your diagnostic appears within a few seconds.

Not sure yet? Try the free 3-question sample first. Compare diagnostics

Carry on where you left off

1. 1Open Diagnostics. Unfinished diagnostics appear under Carry on where you left off.
2. 2Tap Resume.
3. 3Your child continues from the first question they haven’t answered yet.

If they stopped partway through a question, that question starts again.

Read the report

1. 1Open Diagnostics and tap View reports.
2. 2Enter your parent PIN, if you’ve set one.
3. 3Start with What to work on, then read the patterns and your child’s answers in their own words.
4. 4Tap Save as PDF to share it with a tutor.

How each question works

1. 1Read it aloud. Read the question out loud, then say what it’s asking you to find.
2. 2Explain your plan. Say how you’ll solve it, before doing any working out.
3. 3Work it through. Talk through the working, then say your final answer.
4. 4Choose how sure you are, then tap Submit answer.

For each step, tap the yellow button to start talking and tap it again when finished.

Breaks and finishing

1. 1Tap Take a break at the top at any time.
2. 2Finished questions are saved. The question they were on starts again when they come back.
3. 3Resume from Diagnostics whenever you’re ready, even on another day.
4. 4After the last question, the report is created and your child sees All done. They should hand the device back to you.

Set or change your parent PIN

1. 1In Account, tap Set a PIN (or Change PIN).
2. 2Open the email we send you and follow the link.
3. 3Choose a 3-digit PIN. You’ll need it to open reports.

Choose something your child won’t guess.

Payments and receipts

1. 1In Account, tap Manage payments.
2. 2See receipts, update your card, or change or cancel a monthly contribution.
3. 3Use the link on that page to come back to Cognis11+.

This appears once you’ve made a payment.

Delete your account

1. 1Save any reports you want to keep as PDFs first.
2. 2If you have a monthly contribution, cancel it in Manage payments.
3. 3In Account, tap Delete account, type delete and confirm.

This permanently deletes your account, your child’s answers and reports, and any unused diagnostics. It can’t be undone.

Add a pupil and give them a pass

1. 1Tap Add a pupil and fill in their details.
2. 2On their card, tap + next to the pass you want to give. It moves from your balance to theirs.
3. 3Tap – to take back a pass they haven’t used.

Run a diagnostic

1. 1On the pupil’s card, tap Open account and copy the link.
2. 2Open a private or incognito window on the device your pupil will use, and paste the link.
3. 3You’re now in the pupil’s account. Start the diagnostic from there, and hand the device to your pupil.

Using a private window keeps you signed in to your tutor dashboard in your normal window.

Hand the account to parents

1. 1On the pupil’s card, tap Share with parents.
2. 2Send the parents the claim link. If they already have a Cognis11+ account, send the claim code instead.
3. 3Once they claim it, the pupil’s diagnostics and reports move to the parents’ account.

Get more passes

1. 1Screening passes are free. Tap Request 10 more, free when you have 2 or fewer left.
2. 2Early Diagnostic passes are £29 each and Elite passes £59 each. Tap Buy passes and choose how many.
3. 3Have a code? Tap Redeem a code at the top.

Buying for a larger group? Contact us about bulk pricing.

Set up your code

1. 1Open your Partner hub and choose a code, like SALLY11 or STMARYS11.
2. 2Tick the box agreeing to label your posts as ads.
3. 3Your code is now active.

Choose your split

1. 1Set the parent discount (0–40% off the full price).
2. 2Set your share (0–40% of what the parent pays).
3. 3Check the table to see what each sale looks like, then tap Save code and split.

Example: Elite at £59 with 20% off and a 20% share. The parent pays £47.20 and you earn £9.44.

Share it

1. 1Copy your link. Always share the link: there’s no code box at checkout.
2. 2Use a ready-made message, or write your own.
3. 3Start every post with #ad, so people know you earn from it.

Get paid

1. 1Each sale shows in Sales and is on hold for 30 days while the payment clears.
2. 2After 30 days it moves to Ready to pay.
3. 3Add your payout details under Getting paid: a UK bank account (yours, or a school or charity’s) or an Amazon UK eGift Card.